Help Centre / F.A.Q.

Browse F.A.Q. Topics

Can I change or amend my order once it has been placed?

  • Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please call customer care on +822 3443 3937 for assistance.

Can I expedite my order?

  • While we offer only ground services online, on a case by case basis we may be able to expedite your order. If you have any questions about whether your item is available to ship using express services, please contact or +82 2 395 3937 for more information.

Do I need to set up an account to place an order?

  • You can shop at NET-A-PORTER without creating an account. However, register with us and you'll be able to enjoy the following benefits
    • Track your orders and review past purchases
    • Request a return or exchange directly from your account
    • Add sold out items and products you love to your Wish List
    • Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook
    • Save your address and card details so you can shop even quicker next time

Do you have (insert item) in stock?

  • Generally, if an item is not currently available on our website, it is not available to purchase online or in the store. Please check back with us frequently. We add new products and update our stock levels on a regular basis.

How do I return or exchange an item?

  • Making a return or exchange is easy. You have 28 days to decide whether to keep your items and we will collect from your home, work or alternative address for free. Simply request a returns merchandise authorization number (RMA) from your PARTsPARTs account and then book a collection to send your item(s) back to us.

How long does delivery take, and how much will it cost?

  • For information on delivery and shipping charges to your destination, view our Delivery & Returns.

How much duties and taxes will I have to pay?

  • Taxes and duties are calculated according to your shipping destination. To ensure that the most accurate pricing, taxes and delivery costs are displayed, please click on the link at the top of our website and select your country from the list of shipping destinations. The total on the order summary page will then show you a breakdown of the costs. Most countries are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the final purchase price. Whereas when a DDU (Delivery Duty Unpaid) destination is selected, the product prices displayed are exclusive of all taxes and duties. So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs. View our shipping information in more detail.

I've forgotten my password - What should I do?

  • To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

Is my personal information kept private?

  • Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.

Which countries does PARTsPARTs ship to?

  • PARTsPARTs ships to 170 countries worldwide, view our Delivery & Returns.

Will I be refunded the full value of my order?

  • Your refund will either be issued to the original credit card used to place the order, or as PARTsPARTs store credit. Shipping costs are not refunded for items using our free collection service, unless your items are faulty. All customs duties and sales taxes are non-refundable. However, you may be able to recover these costs by contacting your local customs bureau directly. Please note that it can take up to 10 business days for the refund to appear in your account.

제품의 수선을 맡기고 싶은데 방법을 알려주세요.

  • 수선은 저희 쇼룸을 찾아오시거나 쇼룸 주소로 택배를 보내주시면 수선을 접수해드립니다. 수선을 맡기시면 최소 3일에서 일주일정도 소요됩니다.

주문하면 배송기간이 얼마나 걸릴까요?

  • 통상적인 상품은 평일 기준으로 2~5일 소요되며 배송기간은 상품의 제작공정에 따라 달라질 수 있습니다.

지난 상품을 구입할 수 있는 방법이 없을까요?

  • 구입하고자 하시는 상품이 지난해 상품일 경우에는 쇼룸 매니저에게 문의하시기 바랍니다. 재고가 있으면 구입이 가능하며, 지난 상품을 찾으실 경우에는 품번을 알고 계시거나 컬렉션에 나온 사진과 함께 문의하시는 것이 좋습니다.


  • PARTsPARTs IMSEONOC은 회원제로 운영하고 있습니다. 회원가입비나 월회비, 연회비등 어떠한 비용도 청구하지 않는 100% 무료입니다. 회원님께는 비회원에게는 제공하지 않는 특별D/C, 우선 구매권리 외에 다양한 혜택이 주어집니다.

We're only selling to the U.S. at the time.